Family Medicine | DHMC and Clinics
Family Medicine • Lebanon, NH
Ratings by platform
- Birdeye (Aggregate): 3.3/5 stars (737 reviews)
- Yelp: 1.9/5 stars (136 reviews)
- Birdeye (Heater Road Clinics): 1.4/5 stars (108 reviews)
- Yelp (Brand profile): 2.1/5 stars (160 reviews)
- U.S. News & World Report: 4/5 score (N/A (Patient Experience Score))
What patients say
Patients praise
- Professionalism and quality of clinical care received by some patients
- Generally high patient experience scores on standardized metrics (e.g., US News, Leapfrog) indicating overall satisfaction with medical outcomes and staff communication during visits
- Recognition as providing world-class or high-quality care in complex medical situations
Common complaints
- Dissatisfaction with administrative processes, including appointment scheduling, cancellations, and long wait times
- Concerns regarding billing practices, specifically unexpected costs and coding issues
- Complaints about staff communication and perceived lack of responsiveness or care
- Public allegations regarding restrictive institutional policies, such as vaccination requirements for specific medical procedures
In patients' words
"They just hope you dont see and then their administrative side will hang up on you, belittle you, and ignore your concerns. "I know you were supposed to be seen in February, but the soonest we can get you in is August." is not an acceptable answer for healthcare."
— Birdeye Review"With most of my medical history being at world class hospitals like MSK in New York my medical care bar is quite high and I am shocked at just how well Dartmouth delivered."
— Yelp Review"My complaint is that I should not have been billed for lab work for rapid tests... asking for extra testing that cost the general public less than $50 elsewhere... without the information of the extreme costs, is predatory behavior."
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