Department of Family Medicine
Family Medicine • Lebanon, NH
Ratings by platform
- Yelp: 1.9/5 (136 reviews)
- U.S. News & World Report: 4/5
What patients say
Patients praise
- Professionalism and quality of clinical care received by some patients
- Generally high patient experience scores on standardized metrics (e.g., US News, Leapfrog) indicating overall satisfaction with medical outcomes and staff communication during visits
- Recognition as providing world-class or high-quality care in complex medical situations
Common complaints
- Dissatisfaction with administrative processes, including appointment scheduling, cancellations, and long wait times
- Concerns regarding billing practices, specifically unexpected costs and coding issues
- Complaints about staff communication and perceived lack of responsiveness or care
In patients' words
"They just hope you dont see and then their administrative side will hang up on you, belittle you, and ignore your concerns. "I know you were supposed to be seen in February, but the soonest we can get you in is August." is not an acceptable answer for healthcare."
— Birdeye Review"With most of my medical history being at world class hospitals like MSK in New York my medical care bar is quite high and I am shocked at just how well Dartmouth delivered."
— Yelp Review"My complaint is that I should not have been billed for lab work for rapid tests... asking for extra testing that cost the general public less than $50 elsewhere... without the information of the extreme costs, is predatory behavior."
— BBB ComplaintMore clinics in Lebanon
Family Health Center
Patients praise: Exceptional support staff · Compassionate and non-judgmental care.
Family Medicine | Services
Patients praise: Professional and knowledgeable doctors · Compassionate, caring, and attentive bedside manner.
ClearChoiceMD
Patients praise: Friendly, kind, and professional staff at reception and in clinical roles · Clean, well-maintained facilities.
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