Pentucket Medical ExpressCare - Lawrence - Mass General Brigham
Urgent Care • Lawrence, MA
Ratings by platform
- Vitals.com / Unilocal.net: 3.9/5 stars (Vitals.com) (8 (Unilocal.net))
- Boston Consumers' Checkbook: Not explicitly stated, though reviews mention 'very good' or 'excellent' ratings (Boston Consumers' Checkbook) (4 (Boston Consumers' Checkbook))
- Yelp: Not explicitly stated (Yelp) (25 (Yelp))
What patients say
Patients praise
- Prompt attention and minimal wait times for many patients
- Attentive, knowledgeable, and compassionate medical staff (nurses and physicians)
- Efficient, thorough examinations for urgent health concerns
- Helpful triage and communication between medical team members
Common complaints
- Occasional inconsistent or unapproachable front-desk/administrative staff interactions
- Difficulties with the call center and phone accessibility
- Isolated reports of dissatisfaction regarding medical advice or care quality
In patients' words
"Everyone from the triage staff to the nurse and doctor were wonderful."
— Unilocal.net review"Patients value the prompt attention and minimal waiting times, with many noting they were seen within minutes of arrival."
— Wheree review summary"This office has changed I don't think it's the doctor's I think it could be their call center. My doctor's are very caring but the office staff doesn't try..."
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