Merrimack Medical & Walk-In Center | Urgent Care | Doctors Office ...
Urgent Care • Lawrence, MA
Ratings by platform
- Birdeye: 3.9/5 (103 reviews)
- BestProsInTown: Not explicitly stated (site shows reviews count only) (73 reviews)
- Google (via urgentcare.directory): 4.0/5 (83 reviews)
- MapQuest (via MapQuest listing): Not explicitly stated (listing shows review count only) (14 reviews)
What patients say
Patients praise
- Friendly and competent staff
- Convenient walk-in/short wait times
- Careful clinicians and patient-focused approach
- Good hours/accessibility (including weekend hours per directory)
- On-site services/efficiency (e.g., Quest Diagnostics noted)
Common complaints
- Difficulty reaching staff by phone
- Rushed or poor appointment experience (a reviewer said an exam felt rushed)
- Concerns about medical judgement/follow-up and communication (case described involving missed concern and later defensive response)
In patients' words
"“Always in & out! Doctors and staff are super friendly and faxes get done quick and calls get returned…”"
— MapQuest reviews snippet"“The only downside of this place is that when you call for an inquiry, most of the time, the staff don't answer the phone lines.”"
— localitybiz.com reviews snippet"“My PC was not in so I went into the walk-in… [my] cold symptoms were ignored… Tried to call today… They got upset and started to defend the doctor.”"
— localitybiz.com reviews snippet"“Patients consistently praise the center's efficient service and caring staff… minimal wait times typically reported.”"
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