Lawrence Medical Center
Psychiatry • Lawrence, MA
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS) Hospital Compare: 4 out of 5 stars (CMS/HCAHPS overall rating) (787 completed surveys (historical))
- LMH Health official website: 27,577 (5-star reviews reported) (Not specified (total range includes 5, 4+, and 3 or below stars))
What patients say
Patients praise
- Excellent medical staff and individual doctors
- Compassionate and supportive care for some patients
- High overall hospital star ratings from formal CMS/HCAHPS data
- Patients feeling valued by specific providers
Common complaints
- Difficulty reaching staff by phone and scheduling appointments
- Poor front desk/receptionist professionalism and dismissive attitude
- Long wait times in emergency settings
- Perceived lack of efficiency and poor patient care in the ER
- Issues with billing systems
In patients' words
"I often have to call multiple times before anyone answers if at all. While I want to emphasize that the doctors themselves are excellent, the level of service at the reception desk is consistently unprofessional."
— LocalityBiz review of Lawrence Medical Center"I have many doctors through this hospital and let me tell you. Not one has been a disappointment. They all go far beyond doctor patient care. They treat you like family. I absolutely love this place."
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