Primary Care | Lawrence General Hospital - Merrimack Health
Internal Medicine • Lawrence, MA
Ratings by platform
- U.S. News (Family Medicine Doctors listing at Lawrence General Hospital): 4/5 (5 Reviews)
- U.S. News (Hospital overall satisfaction): 88% satisfaction with the hospital overall (not stated)
- SeniorHealthDatabase.com (recommendation): 63% of patients recommending the hospital (not stated)
- HealthGrades (patient experience / would recommend): 55% would definitely recommend (not stated)
What patients say
Patients praise
- Some reported high satisfaction metrics for the hospital overall (e.g., 88% satisfaction on U.S. News).
- Primary care services are available and accepting new patients (per hospital primary care page).
- Patient-experience feedback is collected via post-discharge surveys and used to improve the experience.
Common complaints
- Lower-than-national-average “would definitely recommend” / patient experience measures reported by HealthGrades (55% would definitely recommend; 6% lower than national average).
- Specific patient review complaints are not clearly tied to Primary Care within the provided sources; the only detailed complaint-style snippets shown are for individual providers (not the Primary Care service as a whole).
In patients' words
"“Please contact our Patient Relations Office at 978-683-4000, ext. 2273 for more information on your rights as a patient, or to resolve a complaint about your care.”"
— Merrimack Health – Rights & Responsibilities"“Patients who gave a rating of 9 or 10” and “Would definitely recommend” (HealthGrades shows 55% would definitely recommend and notes it is 6% lower than the national average)."
— HealthGrades – Lawrence General HospitalMore clinics in Lawrence
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