UNLV Health Oncology Surgery Clinic
Oncology Surgery • Las Vegas, NV
Ratings by platform
- WebMD (Dr. Lorena Suarez Kelly): 1.0/5.0 (1)
What patients say
Patients praise
- Specific providers praised for excellent bedside manner, attentiveness, and expertise
- High quality of surgical care and positive outcomes reported by some patients
- Compassionate treatment noted during complex cancer journeys
Common complaints
- Difficulty reaching the office via telephone, including unreturned calls and long hold times
- Issues with scheduling, appointment cancellations, and difficulties re-booking
- Reports of rude or dismissive interactions with front-desk and administrative staff
- Long wait times for appointments and delays in being seen by providers
In patients' words
"They WILL NOT answer their phones and WILL NOT call you back... When I finally did get to talk to the extremely rude woman at the desk, she told me they have absolutely no scheduling that would not interfere with me work schedule."
— LocalityBiz (UNLV Health General Surgery Clinic)"Excellent care given by Dr Barber, more doctors need to learn her bedside manner skills. Amazing person!"
— UNLV Health patient testimonial (Dr. Annabel E. Barber)"That experience couldn't have gone better... I woke up [after a partial mastectomy] and the UNLV Health General Surgery Clinic staff were so caring and so professional."
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