Optum Nevada
Primary Care • Las Vegas, NV
What patients say
Patients praise
- High quality of care, often described as thorough and knowledgeable
- Compassionate, caring, and professional bedside manner
- Good listening skills and ability to explain medical information clearly
- Effective and friendly office staff who are often perceived as accommodating
Common complaints
- Feeling rushed during appointments due to limited time in insurance-based models
- Difficulties with communication, such as delays in hearing back from providers
- Administrative and organizational issues including staff burnout and scheduling challenges
- Perceived lack of human connection with doctors
In patients' words
"Dr. Bui is an excellent physician with outstanding attention to detail. He takes the time to listen carefully, explain things clearly, and make sure nothing is overlooked. I never felt rushed..."
— Patient review of Dr. Son L. Bui"One of the most common complaints patients have about traditional healthcare is feeling rushed. In many insurance-based practices, physicians may only have a few minutes per patient."
— Coronado Health DPC blog post"Absolute best doctor I have ever had. She takes her time and she is thorough... she's extremely caring about her patience needs."
— Patient review of Dr. Teresa HongMore clinics in Las Vegas
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Patients praise: staff show care and concern · thorough and informative explanations.
Elite Medical
Patients praise: Compassionate and attentive care from providers who take time to listen · Effective identification of root causes for chronic illnesses.
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