Family Medicine - Laredo, Texas
Family Medicine • Laredo, TX
Ratings by platform
- rater8 (Dr. Melchor Cardenas): 4.8/5 (278 ratings)
- rater8 (Dr. Eduardo Gómez-Vázquez): 5.0/5 (820 ratings)
- WebMD (Dr. Claudia Mercado): 3.0/5 (38 ratings)
- Healthgrades (Dr. Eduardo Gomez-Vazquez): 3.8/5 (5 ratings)
- Healthgrades (Dr. Eloy Zamarron): 4.4/5 (14 ratings)
What patients say
Patients praise
- Doctors described as knowledgeable, experienced, and thorough
- Compassionate care and good bedside manner reported for many physicians
- Doctors are frequently praised for listening well and explaining medical conditions clearly
- Bilingual communication (Spanish/English) is appreciated by patients
Common complaints
- Long wait times in offices
- Unprofessional or unhelpful front desk/administrative staff
- Difficulty scheduling appointments or reaching the office by phone
- Perceived lack of bedside manner or dismissiveness by some doctors
In patients' words
"Dr. Zamarron is a dedicated and compassionate doctor. He gives patients excellent care and is attentive to their needs... Office waits are sometimes a little longer than expected but it is totallly worth the effort for being under his care."
— Healthgrades"Dr, David Cruz is great... The problem is, they never answer the phone... Dr. Cruz is great, his office staff, makes him look bad."
— Healthgrades"Horrendous customer service... front staff I had to go in for blood work first. Thugs run the office medical clerk manning the phones rolling her eyes as she answered calls... Customer services speak volumes and this clinic clearly lacks it."
— WebMDMore clinics in Laredo
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