Border Clinic
Family Medicine • Laredo, TX
Ratings by platform
- WebMD Care: 3.0/5 (38 reviews)
- Medical News Today: 2.4/5 (7 reviews)
What patients say
Patients praise
- Compassionate and caring medical providers
- Informative and patient-centered consultations
- Clean and welcoming office environment
- Helpful and knowledgeable staff (in some experiences)
- Bilingual (English/Spanish) services
Common complaints
- Poor customer service reported at the front desk
- Difficulties with appointment scheduling and prescription refills
- Concerns regarding staff professionalism and responsiveness
In patients' words
"Horrendous customer service. Made my appointment over the phone for a refill in medication and front staff I had to go in for blood work first. Thugs run the office medical clerk manning the phones rolling her eyes as she answered calls confirming appointments."
— WebMD Care Review"My first visit with Dr. Mercado went amazingly well! Dr. Mercado really took the time to go over my health issues one issue at a time. Dr. Mercado has great bed side manners and she really listened to my health concerns."
— LocalityBiz Patient ReviewMore clinics in Laredo
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