University of Michigan - Sparrow Urgent Care
Urgent Care • Lansing, MI
Ratings by platform
- Birdeye (for Sparrow Urgent Care East Lansing): 2.4 out of 5 stars (184 reviews)
- Yelp (for Sparrow Health System): 2.1 out of 5 stars (average for Sparrow Health System) (184 reviews)
What patients say
Patients praise
- some patients report exceptional personal care from specific nurse practitioners and physician assistants
- efficiency in check-in processes for some visits
- thoroughness of specific medical providers
Common complaints
- long wait times in emergency and urgent care settings
- reports of dismissive or unhelpful staff interactions
- dissatisfaction with billing processes and transparency regarding costs
- concerns regarding communication between departments
In patients' words
"We came in to the ER at midnight. It is now 8AM. No updates, just uncomfortably sitting with a needle in my arm - the people I have interacted with have all been pretty dismissive..."
— Yelp reviewer (Sparrow Health System)"Many reviewers highlight the warm and personable nature of providers... who take the time to thoroughly address patient concerns and ensure a comforting experience."
— UrgentCareList.com synthesisMore clinics in Lansing
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