Lansing Urgent Care-West
Urgent Care • Lansing, MI
Ratings by platform
- Yelp: 2.5 out of 5 stars (185 reviews (across 7 locations))
- Healthgrades: 1 star (1 review)
What patients say
Patients praise
- friendly and professional medical staff/providers
- efficient service for certain needs (e.g., stitches, acute illness)
- convenience of online check-in/scheduling
- thorough exams and clear referrals
Common complaints
- long wait times despite online appointments
- perceived lack of staff concern or professionalism
- frustration with services offered vs promised (e.g., lab work)
- billing or co-pay policies for follow-up visits
In patients' words
"Many reviews highlight the friendly and helpful staff, who strive to make each visit comfortable and respectful. Patients appreciate how quickly they are seen..."
— Loc8NearMe"This place is absolutely awful. Why make an appointment online if they're going to have you wait an hour or more? The actual care is fine."
— Yelp"It was more than a bad experience - it was a defeating, deflating, demoralizing experience, and it's made my life harder, not better."
— HealthgradesMore clinics in Lansing
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