The Cancer & Hematology Centers: CHC
Cancer Care and Oncology • Lansing, MI
Ratings by platform
- Birdeye (Grand Rapids location): 4.9 out of 5 stars (228 reviews)
- Birdeye (Michigan Cancer Specialists): 4.9 out of 5 stars (521 reviews)
- Birdeye (Grand Rapids location): 4.9 out of 5 stars (614 reviews)
What patients say
Patients praise
- Physicians described as kind, caring, and thorough, taking time to answer questions
- Staff noted for being friendly, efficient, and kind in various instances
- Positive experiences with care coordination and feeling supported during treatments
- Efficient check-in processes for some patients
Common complaints
- Billing issues and disputes, including concerns about double billing or collections errors
- Communication challenges, such as difficulty reaching staff, unreturned calls, or lack of coordination between departments
- Long wait times and scheduling delays affecting patient care or causing appointment cancellations
- Staff professionalism, including reports of rude, snarky, or disrespectful behavior
- Inappropriate environment, such as loud music in clinical areas
In patients' words
"I see people complaining about appointment times. It's all relative how you look at it. Yup you might have to wait but when you get in and need the time with the doctors they give it."
— Birdeye Review"Great place . Butt there billing department is a joke becarful they will double bill you and even if you have proof they will still bill you."
— Birdeye Review"The lack of communication with Dr Souther Mashni was unfortunate. The snarky responses from some on her staff here is unacceptable.I did not feel as though my care was a priority or taken seriously."
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