Radiology
Diagnostic Imaging and Radiology • Lansing, MI
Ratings by platform
- Yelp: 1.0 out of 5 stars (5 reviews)
- Birdeye: 2.5 out of 5 stars (13 reviews)
- Expected Health: 3.5 out of 5 stars (10 reviews)
What patients say
Patients praise
- Access to academic medical expertise and state-of-the-art technology (at specific facilities)
- Convenient locations and accessible parking
- Reasonable wait times for services (at some facilities)
Common complaints
- Significant concerns regarding billing practices, including potential scams and incorrect billing issues
- Difficulty reaching customer service via phone, with reports of long wait times and ineffective callback options
- Cancellations of appointments due to authorization issues
In patients' words
"Terrible billing. Incompetents. They violate federal law and send you to collection even when paid. Avoid at all costs."
— Yelp/MapQuest review"Unable to reach customer service within a reasonable amount of time. It should never take 30 + minutes to get two people out of queue."
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