Lancaster Behavioral Health Hospital
Psychology • Lancaster, PA
Ratings by platform
- Lancaster Behavioral Health Hospital Patient Satisfaction Survey: 4.47 / 5 (Patient survey data (July 2025–Dec 2025))
- Vivian Health: 4.0 / 5 (4 reviews)
What patients say
Patients praise
- Modern and beautiful facility
- Reported patient satisfaction scores (e.g., 4.47/5 average)
- High-quality cafeteria food
- Commitment to people-centered care noted in testimonials
Common complaints
- Concerns regarding high staff turnover rates
- Reports of management issues, including unsafe assignments and lack of responsiveness to staff safety concerns
- Operational stress and insufficient changes to address shortcomings
- Historical citations from state investigations related to patient complaints
In patients' words
"I can't say enough good things about this beautiful facility. What stood out the most was how seamlessly the entire team worked together and were united by a shared purpose: people-centered care."
— Patient testimonial on hospital website"Management puts nurses in unsafe assignments then “punishes” them when they speak up about it."
— Anonymous review on Vivian Health"Their turnover rate compared to every other psychiatric hospital nearby is abysmal. Partnering with UHC was the worst mistake LGH ever made."
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