New Horizons Mental Health
Psychiatric Services • Lancaster, OH
Ratings by platform
- Trustburn: 4.1 out of 5 stars (based on 11 reviews on Trustburn) (11)
- Find Rehab Centers: Not specified (19)
What patients say
Patients praise
- Some patients reported positive experiences with supportive and professional staff members
- Appreciation for the guidance and mental health support provided by certain personnel
Common complaints
- Reports of organizational disorganization and billing errors
- Complaints regarding staff behavior and lack of responsiveness to patient needs
- Allegations of privacy concerns and lack of HIPAA compliance
- Employee feedback citing a toxic work environment and high turnover
In patients' words
"This office is terrible. They are not HIIPA compliant... Staff is SO rude."
— Find Rehab Centers Patient Review"I had an overall positive experience with New Horizons Mental Health Services. The staff was understanding and supportive, providing helpful guidance."
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