Family Planning Clinic - Lancaster General serving Willow Street, PA
Family Planning • Lancaster, PA
Ratings by platform
- Birdeye (Penn Medicine Lancaster General Health Women's Specialty Center): 3.7 out of 5 stars (6 reviews)
What patients say
Patients praise
- Professional and compassionate care from individual providers
- Personalized OB/GYN services including routine and high-risk care
- Focus on open conversation and patient education
Common complaints
- Difficulties with office communication, including text messaging and online portals
- Challenges in getting responsive assistance or resolving complaints
- Reports of impersonal or unhelpful office staff interactions
In patients' words
"I like my doctor, and the care I get - but the portal and website and text messaging system operate like it's 1999. ... PMLGH is not only not responsive to complaints - there's no one to complain to!"
— Birdeye review"she made me feel very comfortable during what is an uncomfortable situation"
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