SmileBuilderz
Dentistry • Lancaster, PA
Ratings by platform
- ProvenExpert aggregation: 1.83/5 (123 reviews)
- Apple Maps: 1.8/5
What patients say
Patients praise
- Convenient office hours
- Friendly and gentle care from specific providers (e.g., Dr. Williams, Dr. Moon)
- Good experiences for children's first dental visits
- Ability to accommodate urgent or last-minute needs in some instances
Common complaints
- Professionalism of administrative and secretarial staff
- Billing transparency and unexpected costs
- Rudeness or mistreatment by staff/hygienists
- Scheduling issues such as overbooking
- Difficulty receiving direct answers about treatment plans
- Perception of being pressured into dental plans or unnecessary services
In patients' words
"I called to schedule my appointment and was told that the initial consultation is free. When I showed up for my appointment I was told I had to pay $316."
— BBB Patient Review"It was my daughter's first time at the dentist they made her feel comfortable and they had fun names for all the equipment so that she wasn't scared."
— Online Patient ReviewMore clinics in Lancaster
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