SmileBuilderz: Dentistry in Lancaster & Ephrata
Dentistry • Lancaster, PA
Ratings by platform
- ProvenExpert aggregation: 1.83 out of 5 (123 (combined from 2 sources))
- Apple Maps: 1.8 out of 5 (N/A)
What patients say
Patients praise
- Convenient office hours
- Friendly and gentle care from specific providers (e.g., Dr. Williams, Dr. Moon)
- Good experiences for children's first dental visits
- Ability to accommodate urgent or last-minute needs in some instances
Common complaints
- Professionalism of administrative and secretarial staff
- Billing transparency and unexpected costs
- Rudeness or mistreatment by staff/hygienists
- Scheduling issues such as overbooking
- Difficulty receiving direct answers about treatment plans
- Perception of being pressured into dental plans or unnecessary services
In patients' words
"I called to schedule my appointment and was told that the initial consultation is free. When I showed up for my appointment I was told I had to pay $316."
— BBB Patient Review"The secretarial staff is absolutely horrendous. They have no idea how to conduct themselves professionally or appropriately. Stay far away."
— Apple Maps User Review"It was my daughter's first time at the dentist they made her feel comfortable and they had fun names for all the equipment so that she wasn't scared."
— Online Patient ReviewMore clinics in Lancaster
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The Eye & Laser Center - Ophthalmologists in Lancaster, SC
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