Lake Wales - Optum - WellMed
Internal Medicine • Lake Wales, FL
Ratings by platform
- ComplaintsBoard: 1.0/5 (Overall WellMed reputation on ComplaintsBoard) (14 reviews / 4 complaints)
- WellMed/Optum internal portal: 4.5/5 (for specific provider)
What patients say
Patients praise
- Some providers noted as knowledgeable and compassionate by individual patients
- Instances of friendly and helpful front-desk or registration staff reported in specific locations
- Pleasant and professional office environments in select clinics
Common complaints
- Administrative issues including difficulty with referrals and prescription management
- Concerns regarding limited time spent with providers during appointments
- Poor communication and responsiveness from office staff
- General dissatisfaction reported on third-party complaints platforms regarding WellMed brand-wide services
In patients' words
"Because my past 2 visits with him, Ive seen him for a grand total of about 5 minutes. He does not take any real time even talking with me."
— Patient review of Optum provider"The referral department in this place is absolutely horrible! No matter what the situation is they always get it wrong... It’s shameful!"
— Patient review of Optum facilityMore clinics in Lake Wales
Primary Care - Formerly Lake Wales Medical Center - Advent Health
Patients praise: Staff often described as kind, professional, and respectful · Positive experiences with specific physicians, especially in primary care settings.
Medicare Primary Care Clinic in Lake Wales, FL 33853
Patients praise: physicians described as compassionate, knowledgeable, and thorough · staff noted as friendly, accommodating, and professional.
AdventHealth Medical Group Urology at Lake Wales
Patients praise: Professional and caring medical staff · Effective treatment and surgery results.
Urology Center Lake Wales FL
Patients praise: Doctors perceived as attentive and professional · Patients report good communication (explaining diagnoses/questions).
Pediatric Center in Central FL | Central Florida Pediatrics
Patients praise: friendly and professional staff · thorough examinations.
Winter Haven Obstetrics & Gynecology: OBGYN in Winter Haven, FL
Patients praise: High levels of patient satisfaction with clinical care, particularly regarding Dr. James Booker and other staff members · Positive experiences with bedside manner and surgical outcomes.
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