Lake Wales - Optum - WellMed
Internal Medicine • Lake Wales, FL
Ratings by platform
- ComplaintsBoard: 1.0/5 (14 reviews)
- WellMed/Optum internal portal: 4.5/5
What patients say
Patients praise
- Some providers noted as knowledgeable and compassionate by individual patients
- Instances of friendly and helpful front-desk or registration staff reported in specific locations
- Pleasant and professional office environments in select clinics
Common complaints
- Administrative issues including difficulty with referrals and prescription management
- Concerns regarding limited time spent with providers during appointments
- Poor communication and responsiveness from office staff
- General dissatisfaction reported on third-party complaints platforms regarding WellMed brand-wide services
In patients' words
"Because my past 2 visits with him, Ive seen him for a grand total of about 5 minutes. He does not take any real time even talking with me."
— Patient review of Optum provider"The referral department in this place is absolutely horrible! No matter what the situation is they always get it wrong... It’s shameful!"
— Patient review of Optum facilityMore clinics in Lake Wales
AdventHealth Lake Wales
Patients praise: Staff often described as kind, professional, and respectful · Positive experiences with specific physicians, especially in primary care settings.
IMA of Lake Wales
Patients praise: physicians described as compassionate, knowledgeable, and thorough · staff noted as friendly, accommodating, and professional.
AdventHealth Medical Group Urology at Lake Wales
Patients praise: Professional and caring medical staff · Effective treatment and surgery results.
Central Florida Urology Institute
Patients praise: Doctors perceived as attentive and professional · Patients report good communication (explaining diagnoses/questions).
Central Florida Pediatric Associates
Patients praise: friendly and professional staff · thorough examinations.
Winter Haven Obstetrics & Gynecology
Patients praise: High levels of patient satisfaction with clinical care, particularly regarding Dr. James Booker and other staff members · Positive experiences with bedside manner and surgical outcomes.
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