Primary-Care – 320 State Rd 60 E, Suite 301, Lake Wales, FL 33853
Family Medicine • Lake Wales, FL
Ratings by platform
- Healthgrades (Dr. Gilberto Lozano): 4.3 out of 5 stars (19 ratings)
- US News (Dr. Karen Phillipps): Positive overall satisfaction reported (105 total patient reviews)
What patients say
Patients praise
- Providers are described as thorough, compassionate, and good listeners
- Efficient in-house services like lab work and pap smears mentioned positively
- Some staff noted for being friendly and helpful
- Patients appreciate the time doctors take to address their health concerns
Common complaints
- Wait times for appointments can be long
- Dissatisfaction with office staff interactions and professionalism
- Issues with billing processes and follow-through on referrals
- Occasional reports of poor bedside manner or communication style from some providers
In patients' words
"He is a wonderful person. He takes all the time necessary to listen to the patient and resolve health problems in a very professional manner."
— Patient review for Dr. Gilberto Lozano"Rude is best way to describe the staff. Dr. is at best of limited ability. They sent a minor bill to collections that was paid by my insurance."
— Patient review for Dr. Gilberto Lozano"Office staff is horrible. They do not follow through with referrals. They send you bills for co-pays that you paid for at time of service."
— Patient review for Dr. Karen PhillippsMore clinics in Lake Wales
Primary Care - Formerly Lake Wales Medical Center - Advent Health
Patients praise: Appreciation for specific physicians and their bedside manner · Staff described as kind, professional, or helpful in some instances.
Lake Wales - Optum - WellMed
Patients praise: Some providers described as friendly, knowledgeable, and attentive · Ease of communication with specific individual doctors reported by some patients.
Medicare Primary Care Clinic in Lake Wales, FL 33853
Patients praise: physicians described as compassionate, knowledgeable, and thorough · staff noted as friendly, accommodating, and professional.
AdventHealth Medical Group Urology at Lake Wales
Patients praise: Professional and caring medical staff · Effective treatment and surgery results.
Urology Center Lake Wales FL
Patients praise: Doctors perceived as attentive and professional · Patients report good communication (explaining diagnoses/questions).
Pediatric Center in Central FL | Central Florida Pediatrics
Patients praise: friendly and professional staff · thorough examinations.
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