Lake Wales - Optum - WellMed
Family Medicine • Lake Wales, FL
Ratings by platform
- Optum Official Website: 4.3 out of 5 (based on 39 reviews for a specific provider at this location) (39 reviews (for specific provider))
- ComplaintsBoard: 1.0 out of 5 (14 reviews (for WellMed))
- PissedConsumer: 1.3 out of 5 (28 reviews (for WellMed Medical Management))
What patients say
Patients praise
- Some providers described as friendly, knowledgeable, and attentive
- Ease of communication with specific individual doctors reported by some patients
- Efficiency in taking labs and patient history into account to avoid duplicate testing
Common complaints
- Difficulties with medication refills and prescription management
- Long wait times and unresponsive customer service (phone lines)
- Concerns regarding insurance acceptance and being dropped as patients
- Perceived lack of thoroughness or rushing during appointments
- Communication issues between office staff and patients
In patients' words
"He is friendly and knowledgeable answers all my questions and takes my labs from other providers into account before ordering multiples of the same test, saving me a poke to collect more blood."
— Optum Patient Review"It took a month (and 20 phone calls) of going back and forth trying to get my medication refilled. They say I will get a call back and nothing happens."
— ComplaintsBoard"He's more interested in getting to next patient than listening to complaints or ailments."
— Optum Patient ReviewMore clinics in Lake Wales
Primary Care - Formerly Lake Wales Medical Center - Advent Health
Patients praise: Appreciation for specific physicians and their bedside manner · Staff described as kind, professional, or helpful in some instances.
Medicare Primary Care Clinic in Lake Wales, FL 33853
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AdventHealth Medical Group Urology at Lake Wales
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