Medical Facilities | Lake Havasu City
Emergency Medicine • Lake Havasu City, AZ
Ratings by platform
- TrustReviewers.com: 2.3 out of 5 (99)
- allnurses.com/HCAHPS: 2/5 (Inpatient) (1069 (surveys))
- Birdeye (Primary Care & Diabetes): 5 out of 5 (137)
- Birdeye (North Country HealthCare): 4.4 out of 5 (200)
- Birdeye (Lakeside Orthopedic Institute): 3.5 out of 5 (155)
What patients say
Patients praise
- dedicated and compassionate care from individual specialists (e.g., orthopedic surgeons)
- positive experiences with surgical outcomes and follow-up care for some patients
- stronger performance metrics for outpatient and ambulatory surgery services
Common complaints
- long emergency room wait times (reported as 6-12 hours in some experiences)
- concerns regarding communication from doctors and nurses
- perceptions of profit-driven care and billing/insurance issues
- inconsistent experiences with staff responsiveness and bedside manner
- overall low patient satisfaction ratings for inpatient care (e.g., 2/5)
In patients' words
"The emergency room PA's and doc's will conduct unnecessary exams just to boost their profits... Havasu Regional owns most of the medical facilities in Lake Havasu City."
— TrustReviewers.com"Havasu ER wait times are more like 6-12 hours."
— HospitalStats.org"The doctors and nurses were courteous and followed up with us. The staff made sure we were comfortable before and after our surgeries."
— Havasu News (Opinion)"Dr. Heiner is a rare type these days and even now that we moved My Husband says he will go right back to Dr Heiner when he is ready for his knees surgery!!"
— Birdeye (Lakeside Orthopedic Institute)More clinics in Lake Havasu City
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