Northwestern Medicine Primary Care Lake Forest
Primary Care • Lake Forest, IL
Ratings by platform
- Birdeye (Northwestern Medical Group Primary Care at Lake Forest Hospital): 2.8 out of 5 stars (6 reviews)
- HospitalStats.org (Overall Patient Rating): Average (N/A)
What patients say
Patients praise
- Some individual doctors described as friendly and attentive
- Clean facilities and hospital environment reported in some instances
- Professional and competent medical care from specific providers reported by some patients
Common complaints
- Administrative and scheduling inefficiencies
- Difficulty reaching staff by phone or getting timely responses
- Issues with prescription refill requests
- Perceived lack of empathy or poor bedside manner from some nursing and medical staff
- Concerns regarding ER/urgent care wait times and facility experiences
In patients' words
"I have not been able to get an appointment there since last year because the administrative staff there is so inefficient."
— Birdeye review"While my doctor was excellent, Sharon’s care was unacceptable... She appeared indifferent to my pain and was slow to respond to calls or check in."
— Birdeye review"We just got switched to a new doctor, Dr. Qu, and she seems friendly and attentive. Check-in process was effortless"
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