Rheumatology - Stormont Vail Health
Rheumatology • Laconia, NH
Ratings by platform
- CMS/Momentary Labs: 3 out of 5 stars (overall hospital rating) (747 patient surveys (HCAHPS))
- Birdeye: 2.6 out of 5 stars (755 reviews)
What patients say
Patients praise
- Many patients praise the compassionate and helpful nature of individual staff members, including nurses and specialists
- High levels of satisfaction with medical expertise, particularly in specialist areas like rheumatology
- Significant positive health outcomes reported for certain procedures
- Structured and supportive inpatient care experiences described by some patients
Common complaints
- Reports of long wait times for service or call lights
- Dissatisfaction with communication regarding treatment plans and medications
- Instances of perceived unprofessional behavior or lack of compassion by some staff members
- Difficulties reaching staff via phone or email channels
- Concerns regarding facility policies (e.g., visitor waiting areas)
In patients' words
"I had an overnight stay following surgery and had the most amazing staff! ... Dr Wills completed another cervical spine surgery with immediate relief of pain!"
— Birdeye (Patient Review)"The nastiest food ever it’s either over cooked or cold when you get it. Takes 15 to 20 minutes to answer a call light."
— Birdeye (Patient Review)"The staff was amazing from the moment I was admitted until I was released. I've never been to a facility before so I was quite scared, but they truly helped me."
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