AVRMC Physician Clinics
Primary Care • La Junta, CO
Ratings by platform
- Birdeye (aggregating Google reviews): 2.2/5 (93 reviews)
- Vitals (for Dr. Richard K. Book/Summit Primary Care): 1.2/5 (243 reviews)
What patients say
Patients praise
- Caring and helpful individual staff members (specifically some receptionists)
- Approachable and informative providers (in some instances)
- Presence of some effective case management and specialized support services (e.g., MAT, therapists)
Common complaints
- Rude, bitter, or unprofessional office and reception staff
- Inconsistent, unjustified, or frivolous billing practices
- Concerns regarding lack of doctor continuity or frequent provider turnover
- Poor communication, defensiveness, and lack of listening by providers
- Disorganized scheduling, missed appointments, or administrative failures
In patients' words
"Frivolous billing and inflexible office staff. Charges will be inconsistent and unjustified. They have no respect or consideration of long standing patients who pay their bills."
— Vitals review for Dr. Richard K. Book"I'd maybe put a four if they kept a doctor longer than 3 months, reception is rude and bitter. Most doctors bedside manner is that of a corrections officer."
— Birdeye review for La Junta Clinic Valley-Wide Health Systems"I have never seen a va clinic so utterly disorganized. Appointments have been made, and not held to... It is a waste of tax payer funds to keep this La Junta facility open."
— Rehab.com review for VA Eastern Colorado Health Care System – La Junta OP ClinicMore clinics in La Junta
La Junta Clinic
Patients praise: some staff members noted as caring and helpful · praise for specific case managers and therapists.
Summit Health and Pain
Patients praise: Availability of specialized case management and support services (e.g., MAT) · Access to comprehensive family medicine and pediatric care.
Advantage Treatment Centers
Patients praise: Many providers, particularly in dentistry, receive high praise for being kind, caring, and professional · Patients report feeling treated like an old friend by some dental practitioners.
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