La Crosse, Wis., hospital and clinics - Mayo Clinic Health System
Urgent Care • La Crosse, WI
Ratings by platform
- CMS HCAHPS/Momentary Labs: 4 out of 5 stars (based on 984 CMS HCAHPS surveys) (984 surveys)
- Yelp: 1.7 out of 5 stars (18 reviews)
- Better Business Bureau (BBB): A+ (Business Rating, not a customer satisfaction score) (N/A)
What patients say
Patients praise
- Majority of patients willing to recommend the facility (approx. 81-92%)
- Cleanliness of hospital facilities frequently rated highly
- Some patients report feeling well-cared for by professional and attentive staff members
- Strong performance in nursing and physician communication metrics according to standardized surveys
Common complaints
- Communication issues, including feeling unheard by medical staff
- Dissatisfaction with responsiveness in the emergency room and via patient portals
- Perceived arrogance or dismissiveness from some physicians
- Concerns regarding administrative delays and wasted time during assessments
- General frustration with perceived overcharging or lack of professional service
In patients' words
"not only me but my family feel cared about and kept us reassured. and beyond and I have never felt so cared for by medical professionals."
— A-Better-Place.com user review"Several less than great experiences, but this was the real deal breaker... Many hours wasted, in turn... I'll be going to any other clinic that exists going forward."
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