Gundersen Lutheran Emergency
Urgent Care • La Crosse, WI
Ratings by platform
- MedicalRecords.com: 4.2 out of 5 stars (MedicalRecords.com) (77 reviews)
- CMS HCAHPS (reported via Momentary Labs): 4 out of 5 stars (overall patient satisfaction rating) (443 patients surveyed)
- Yelp: 2 out of 5 stars (45 reviews)
What patients say
Patients praise
- Highly skilled and professional medical staff
- Effective and efficient emergency care for some patients
- Strong reputation for specialized services like cardiology and cancer treatment
- High recommendation rates in standardized surveys (e.g., CMS HCAHPS)
Common complaints
- Long wait times
- Concerns regarding hospital cleanliness
- Inconsistent staff bedside manner, particularly regarding Medicaid patients
In patients' words
"One of the best hospitals that I know of. I would trust them with my life."
— MedicalRecords.com User Review"It was terrible, they made us wait an unreasonable amount of time for paper work and it was very unsanitary, the bed sheets were not clean."
— Yelp User Review"Some issues if you have Medicaid. Some providers can be nasty toward you but mostly the care is good."
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