Cancer & Blood Disorders (Hematology) | Gundersen Health System
Oncology • La Crosse, WI
Ratings by platform
- Yelp: 2.0 out of 5 stars (based on 45 reviews) (45 reviews)
- Vivian Health: 4.2 out of 5 stars (based on 34 reviews) (34 reviews)
- Gundersen Health System Provider Reviews (Dr. Kurt Oettel): 4.9 out of 5 stars (based on 116 ratings) (116 ratings, 25 reviews)
- Gundersen Health System Provider Reviews (Alyssa M Deviley): 4.9 out of 5 stars
- Gundersen Health System Provider Reviews (Dr. Reggie M Thomes): 4.9 out of 5 stars (based on 51 ratings) (51 ratings, 14 reviews)
What patients say
Patients praise
- High provider ratings for hematology/oncology specialists, often cited as professional, caring, and thorough
- Patients appreciate the convenience of local access to comprehensive cancer and blood disorder treatment
- Coordinated care teams (lab, infusion, and medical staff) are praised for their clinical knowledge and personalized attention
- Effective communication and patient education provided by specific practitioners during complex treatments like infusions
- Some patients express deep gratitude for life-saving care and ongoing support close to home
Common complaints
- Long wait times and difficulty scheduling appointments in hematology/oncology
- Communication gaps among hospital staff and during shift changes
- Concerns regarding parking availability for patients, particularly the elderly or disabled
- Reports of inconsistent customer service and perceived lack of staff friendliness compared to previous years
- Billing and cost concerns, with some patients citing high charges for routine care
- Occasional negative experiences with administrative or support staff efficiency
In patients' words
"Our experience at Gundersen with Alyssa Develey is always uplifting, it's always caring, it's always very informative and she takes care of all the questions that we have... we recommend her and we recommend Gundersen to anyone."
— Gundersen Health System Provider Review for Alyssa M Deviley, PA-C"Dr. Thomes and his team are the best. Nice, nice dr. ... I'd like to say that Dr. Thomes is very thorough and very listens to my concerns and problems."
— Gundersen Health System Provider Review for Dr. Reggie M Thomes, DO"...I was left sitting in the room for about an hour without being checked on and was pretty disappointed in that..."
— Gundersen Health System Provider Review for Alyssa M Deviley, PA-C"Staff doesn't smile like they used to and I as a patient do not feel as welcome as I used to. Abd it would be nice if Staff would stop parking in Patient Parking..."
— Gundersen Health System Provider Review for Nina R Conard, PA-CMore clinics in La Crosse
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