Gundersen Lutheran Emergency
Emergency Care • La Crosse, WI
Ratings by platform
- CMS HCAHPS (via Momentary): 4 out of 5 stars (overall hospital rating) (443 completed patient surveys (CMS HCAHPS data))
- MedicalRecords.com: 4.2 out of 5 stars (77 reviews)
- Vivian Health: 4.2 out of 5 stars (34 reviews)
What patients say
Patients praise
- Strong patient satisfaction ratings, including a 4-star overall rating based on CMS data
- High marks for nurse and doctor communication efficacy
- Recognized for excellence, including the Emergency Nurses Association’s 2023 Lantern Award
- Efficient care reported by some patients for specific procedures or urgent visits
- Compassionate care noted in specific departments like ICU and surgery
Common complaints
- Long wait times in the emergency department
- Concerns regarding facility cleanliness, such as dirty floors or linens
- Billing issues related to emergency department versus urgent care charges
- Negative interactions with specific staff members, perceived as condescending or rude
- Frustration with visitor or COVID-related policies
In patients' words
"One of the best hospitals that I know of. I would trust them with my life."
— MedicalRecords.com reviewer (John B)"Went to urgent care on thanksgiving... when I received my bill, I have an Emergency Room charge... Will never go to this location again."
— LocalityBiz reviewer"Brought Mom in to the emergency Dept for possible stroke at her Doctor's advice but 3 1/2 hours later finally gets paged back This is Not acceptable!"
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