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Keys Medical Group - Otolaryngology (ENT) | Key West, Florida logo

Keys Medical Group - Otolaryngology (ENT) | Key West, Florida

Otolaryngology (ENT)Key West, FL

★★★★☆3.6/520 reviews across 1 platforms

Ratings by platform

  • Healthgrades (Dr. Brien Tonkinson): 3.6 out of 5 stars (based on 20 reviews) (20 reviews)

What patients say

Patients praise

  • Some patients report positive experiences with specific doctors being caring and informative
  • Professional surgical care experiences

Common complaints

  • Poor administrative communication and responsiveness
  • Difficulties with appointment scheduling and cancellations
  • Long wait times for appointments and at the clinic
  • Unprofessional staff interactions
  • Concerns regarding misdiagnosis

In patients' words

"Great Doctor. Dr. Tonkinson truly cares about his patients."

Healthgrades (Dr. Brien Tonkinson review)

"I see there are more negative reviews for Keys Medical Group than positive and most related to scheduling."

Patient review (via Beautihost/aggregator)

"Horrible service. Save yourself time and a headache and find another office so many better options with staff who actually care"

Patient review (via Beautihost/aggregator)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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