Urgent Care in South King County, WA - Valley Medical Center
Emergency Medicine • Kent, WA
Ratings by platform
- Birdeye (Google aggregation): 3.8/5 (31 reviews)
- Top Rated Local (Covington Clinic South - Urgent Care): 3.3/5 (60 reviews)
What patients say
Patients praise
- Some individual physicians are professional, thorough, and caring
- Nursing staff generally viewed positively by some patients
- Access to various specialties and urgent care options within the Valley Medical Center network
Common complaints
- Long wait times for appointments and on the phone
- Rude or unprofessional customer service and front desk staff
- Difficulty scheduling or getting timely care
- Frustration with clinic policies regarding medication refills and attendance
In patients' words
"The scheduling staff at this location are consistently rude and unprofessional. When you call, it takes at least 40 minutes for someone to answer."
— LocalityBiz review"She is so good at what she does. She takes time and listen to your issues and treat you with care. she is very professional, easy going and welcoming, she is superb."
— Birdeye review (referring to a specific doctor)"This place is a HORRIBLE customer service experience. What a freakin’ nightmare dealing with these incompetent idiots that answer the phone. I HATE this place!"
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