Kent Urgent Care Near Me | HealthPoint | Washington - HealthPoint
Emergency Medicine • Kent, WA
Ratings by platform
- Birdeye (Aggregate): 4.0 out of 5 stars (aggregate across platforms) (783 reviews)
- Yelp: Not explicitly quantified as a high/low score, but predominantly negative sentiment in visible reviews (21 reviews)
What patients say
Patients praise
- Friendly, knowledgeable, and attentive medical providers and staff members
- Efficient and thorough care experiences for some patients
- Clean and well-maintained facility environment
- Helpful and attentive service from specific staff members
Common complaints
- Difficulty reaching the clinic via phone, including long hold times and inability to get through to schedule appointments
- Reports of poor administrative or reception staff service, including claims of being rude or unhelpful
- Concerns regarding medical care quality, such as incorrect medication prescriptions or feeling that medical needs were not addressed adequately
- Frustration with billing processes and discrepancies
In patients' words
"I saw Dr. Ecko (sp) today and had the best experience. He had an impeccable bedside manner along with being thorough and knowledgeable. Truly 10/10 experience."
— LocalityBiz Review"Health Point Kent has always the worst service. They never answer calls (not to mention no reminder calls). Wait hours on the line always last 20mins only because you decided to hang up."
— Yelp Review"My doctor and the nurses are amazing! Reception staff is short sighted, rude and very complacent."
— MapQuest ReviewMore clinics in Kent
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