Wound Care - Kennewick - Trios Health
Wound Care • Kennewick, WA
Ratings by platform
- CMS HCAHPS/Momentary Labs: 3 out of 5 stars (overall hospital patient satisfaction) (590 patient surveys)
- Better Business Bureau (BBB): F rating (Not specified (based on 7 unaddressed complaints))
What patients say
Patients praise
- Specific praise for clinical empathy and advocacy in wound care services
- Some patients report positive experiences with individual doctors and OBGYN care
- High ratings for facility cleanliness relative to national averages
Common complaints
- Poor administrative and scheduling processes, including appointment cancellations and registration errors
- Reports of rude or unhelpful staff and nursing personnel
- Concerns regarding communication with nursing and medical staff
- Long wait times in emergency and clinical settings
- Historically low Better Business Bureau (BBB) rating due to unaddressed complaints
In patients' words
"I’ve been so well cared for here. Thank you Trios Wound Care nurses for your empathy, excellent care & advocacy on my behalf!"
— Mandy Lavy, patient at Trios Hyperbaric and Wound Care Clinic"The doctor was amazing and has great communication. The nursing staff on duty was very lazy... The nurses were also rude."
— Ashley Self, patient experience at Trios Health Southridge HospitalMore clinics in Kennewick
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