Surgical Services | Trios Surgery Center | Kennewick, WA
General Surgery • Kennewick, WA
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (based on 590 patient surveys) (590 surveys)
- US News & World Report: 2 out of 5 (Patient Experience Score) (Not explicitly stated)
What patients say
Patients praise
- Strength in overall hospital cleanliness ratings
- Access to a range of surgical services and advanced technology (e.g., da Vinci system)
- Presence of experienced and compassionate medical staff
Common complaints
- Nurse and doctor communication effectiveness compared to national averages
- Staff responsiveness to patient needs
- Reported concerns regarding hospital cleanliness
- Unresolved complaints filed with the Better Business Bureau
In patients' words
"I had a doctor who was always too busy to help me. I went in repeatedly for the same symptoms gradually getting worse."
— Better Business Bureau (Consumer Review)"We have been so impressed with the Dr's and staff at Trios! We felt very well cared for furring a ..."
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