Tri-Cities
Gastroenterology • Kennewick, WA
Ratings by platform
- Medicare/HCAHPS data (Trios Health): 2 to 3 out of 5 stars (varying by source/dataset) (590 to 758 surveys cited in major reports)
- Birdeye (Kadlec Regional Medical Center): 3.5 out of 5 stars (964 reviews)
- rater8 (Tri-City Orthopaedics): 4.96 out of 5 stars (541 ratings / 258 comments)
- Solv (MultiCare Indigo Urgent Care): 4.9 out of 5 stars (50 reviews)
- Birdeye (Trios Women's Health Center): 2.8 out of 5 stars (18 reviews)
What patients say
Patients praise
- High patient satisfaction and praise for clinical outcomes in specialized clinics like orthopedics and urgent care centers
- Appreciation for professional, knowledgeable, and caring medical staff in specific instances
- Convenience of online scheduling and promptness in urgent care settings
- Generally clean environments in newer or specialized care clinics
Common complaints
- Issues with staff communication, professionalism, and perceived rudeness, particularly at front desks
- Long wait times in emergency departments and for specialist appointments
- Inconsistencies in cleanliness and facility hygiene
- Concerns regarding neglect, delayed responses to patient needs, and medication management in specialized care facilities
- Perceived lack of attentiveness from medical providers during consultations
In patients' words
"I had a doctor who was always too busy to help me. I went in repeatedly for the same symptoms gradually getting worse."
— BBB Review for Trios Health"The front desk lady was so rude, she would not give me her name and kept hanging up the phone. Very unprofessional."
— Birdeye Review for Kadlec Regional Medical Center"I have never experienced such kind, courteous care at a medical provider before. The office was so clean, which is very important to me."
— Solv Review for MultiCare Indigo Urgent Care"He is knowledgeable without being pompous, has a very practical and comprehensive plan for treatment, and a quick smile that immediately puts you at ease."
— rater8 Review for Tri-City OrthopaedicsMore clinics in Kennewick
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