Deaconess Illinois Clinics and Specialty Clinics
Surgery Clinics • Kaskaskia, IL
Ratings by platform
- Momentary Labs (CMS HCAHPS data): 4 out of 5 stars (122 patient surveys)
- Leapfrog Group (Deaconess Illinois Medical Center): 92% overall rating
What patients say
Patients praise
- High patient satisfaction regarding doctor communication (noted specifically at hospital level)
- Friendly and efficient medical staff reported at some clinic locations
- Physicians described as attentive, knowledgeable, and respectful by satisfied patients
- Strong performance in hospital nurse-patient communication metrics
Common complaints
- Difficulty getting appointments or reaching staff by phone
- Rudeness of administrative or office staff
- Concerns regarding communication of test results and billing transparency
- Occasional reports of incorrect diagnosis or poor aftercare experiences
In patients' words
"Dr Brinkley specifically has restored my faith in doctors. I have a lot of anxiety surrounding Dr visits and feel none of that with her. She is extremely attentive, understanding, on top of her workload and quite simply she makes me feel important as a patient."
— Patient review for Deaconess Illinois Clinic (Medical Plaza)"Messed me up beyond belief with an incorrect diagnosis and bad advice aftercare and then you absolutely cannot get a hold of anybody in the office ever... I have requested results in patient portal and have had to call and leave a message to request results from over 3 weeks ago. I have never gotten a call back... Poor customer service if you ask me."
— Patient review for Deaconess Illinois Specialty Clinic (Gastroenterology)More clinics in Kaskaskia
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