Family Medicine | Healthcare Services in IL & IN - Horizon Health
Family Practice Clinics • Kaskaskia, IL
Ratings by platform
- U.S. News / Internal Horizon Health collection: 1.5 / 5 (Home Care agency) (7,500+ (Internal/Aggregated))
What patients say
Patients praise
- High patient satisfaction reported in internal surveys, with providers frequently placing in the 80th percentile nationally
- Positive anecdotal feedback regarding staff professionalism, bedside manner, and willingness to listen to patient concerns
- Patients appreciate timely appointments and provider communication, frequently performing above state and national averages in internal assessments
Common complaints
- Lower satisfaction ratings on specific metrics like patient understanding of care (51%) and overall high satisfaction (68%) according to state hospital report cards
- Allegations of inadequate care and perceived discrimination based on diagnosis in specific state-investigated cases
- Non-participation in standardized third-party quality surveys like Leapfrog, leading to lack of transparency for some safety and quality measures
In patients' words
"I couldn't get an appointment elsewhere for months. He cleared his schedule that day to see me. Did testing that same day. He fixed my issue that other doctors for years couldn't or didn't even try."
— Horizon Health Internal Patient Review"This is the reason I travel 40 minutes (across state lines) to stay under their care!"
— Horizon Health Internal Patient ReviewMore clinics in Kaskaskia
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