The University of Kansas Health System
Primary Care • Kansas City, MO
What patients say
Patients praise
- High patient trust and willingness to recommend the overall hospital system
- Positive experiences with specific, long-term primary care physicians and specialists
- Recognition for quality of medical care and clinical expertise
- Effective communication by nursing and medical staff in inpatient settings
Common complaints
- Complaints regarding opaque or difficult billing practices
- Issues with front desk staff communication and professionalism
- Frustration over long wait times for appointments and while in the clinic
- Perception of reduced personalized care and feelings of being just a number
In patients' words
"Dr. McFarland and the staff at KU med have been nothing but helpful and understanding."
— Patient review, LocalityBiz"They are not very transparent with the patient on what and how things are billed... Unfortunately my doctor who I really like was in an Olathe clinic that was absorbed by The University of Kansas Medical Authority, and now I will need to find a different provider because of these billing practices."
— Patient review, Birdeye"You’re definitely just a number here and basically have to diagnose yourself."
— Patient review, LocalityBizMore clinics in Kansas City
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Patients praise: some high individual physician ratings for pediatric care · partnership with Children's Mercy Hospital noted as a positive for specific clinics.
Locations - Diagnostic Imaging Centers, KC
Patients praise: Professional, kind, and knowledgeable staff · Clean, modern facilities.
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