Primary Care - The University of Kansas Health System
Primary Care • Kansas City, MO
Ratings by platform
- Yelp (Health System brand level): 2.6/5 stars (based on 168 reviews) (168 reviews)
- Birdeye (Marillac Campus): 2.8/5 stars (203 reviews)
- Yelp (Medical Center location): 1.6/5 stars (42 reviews)
- CMS HCAHPS (Hospital level): 4/5 stars (2,643 patient surveys)
What patients say
Patients praise
- High patient trust and willingness to recommend the overall hospital system
- Positive experiences with specific, long-term primary care physicians and specialists
- Recognition for quality of medical care and clinical expertise
- Effective communication by nursing and medical staff in inpatient settings
Common complaints
- Complaints regarding opaque or difficult billing practices
- Issues with front desk staff communication and professionalism
- Frustration over long wait times for appointments and while in the clinic
- Perception of reduced personalized care and feelings of being just a number
In patients' words
"Dr. McFarland and the staff at KU med have been nothing but helpful and understanding."
— Patient review, LocalityBiz"They are not very transparent with the patient on what and how things are billed... Unfortunately my doctor who I really like was in an Olathe clinic that was absorbed by The University of Kansas Medical Authority, and now I will need to find a different provider because of these billing practices."
— Patient review, Birdeye"He is thorough, kind, and easy to visit with. He will come into the exam room, sit down, cross his legs, and just let you talk. He takes his time with you and pays attention to your complaints."
— Patient review, Healthgrades (Dr. Travis Keller)"You’re definitely just a number here and basically have to diagnose yourself."
— Patient review, LocalityBizMore clinics in Kansas City
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