Community Mental Health Centers | dmh.mo.gov

Patients praise

• Some patients report positive outcomes, feeling heard, and receiving effective, compassionate, and attentive care from individual therapists or staff members
• Appreciation for comprehensive programs and services when they are effectively delivered
• Staff members occasionally note positive aspects of building rapport with clients and gaining valuable professional experience despite challenging working conditions

Common complaints

• Reports of poor patient care, including allegations of neglect, unprofessionalism, and dehumanizing treatment
• Significant issues with administrative processes, such as appointment cancellations without notice, billing disputes, and lack of follow-up
• Concerns regarding staff communication, responsiveness, and perceived lack of empathy
• Issues with facility environment, such as cleanliness and safety, including reports of patient-on-patient violence in some settings
• General frustration with long wait times, limited accessibility, and inconsistent quality of services