Behavioral Health Services - University Health
Behavioral Health • Kansas City, MO
Ratings by platform
- Birdeye (Google reviews aggregate): 4.1 out of 5 stars (131 reviews)
- Addiction Resource: 8.1 out of 10 (N/A)
- Healthgrades (University Health Truman Medical Center): 57% patient recommendation rate (N/A (HCAHPS data))
What patients say
Patients praise
- Some individual staff members (therapists/nurses) recognized as excellent
- Positive experiences reported by some users regarding communication and staff attitude
Common complaints
- Lack of follow-through, poor communication, and low responsiveness
- Dissatisfaction with inpatient care quality, including facility cleanliness and food quality
- Frustration with administrative processes and difficulty accessing care
- Perceived lack of staff accountability
In patients' words
"I have experienced nothing but run around lack of follow through communication and responsiveness since I've started dealing with university health... This place should be renamed Hospital Hell."
— LocalityBiz (User Review)"...although the therapists and some nurses were excellent."
— LocalityBiz (User Review)"the staff is awesome and communication is always great!"
— Birdeye (User Review)More clinics in Kansas City
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