Rheumatology Clinic in Illinois | Arthritis & Autoimmune Care - IBJI
Rheumatology • Kankakee, IL
Ratings by platform
- Yelp (IBJI Overall): 2.8/5 stars (392 reviews)
- Birdeye/Google (IBJI Gurnee): 4.8/5 stars (518 reviews (Gurnee location))
What patients say
Patients praise
- Professional, caring, and knowledgeable clinical staff and physicians
- Efficient and helpful diagnostic testing experiences (e.g., MRI)
- Supportive and attentive care for patients dealing with chronic or work-related injuries
- Helpful patient education and resources for autoimmune and rheumatic diseases
Common complaints
- Billing issues, including difficulty resolving charges and timely filing of insurance claims
- Dissatisfaction with administrative staff and communication
- Reports of high pressure or unnecessary diagnostic testing/procedures
- Long wait times and appointment scheduling policy frustrations
In patients' words
"The doctors great that I have but the staff and billing department are absolutely horrible and argue with you... It's unethical to deny a patient to be seen because of a billing issue."
— Better Business Bureau (IBJI Gurnee Review)"I would definitely recommend Illinois Bone & Joint for MRI testing, or any testing. I did not wait long at all & the staff was very friendly. I’ve been coming here for years & have nothing but good things to say about the whole group."
— IBJI (Bourbonnais Location Patient Feedback)"They also manipulate you into thinking you need to pay for a bunch of extra things... MONEY MONEY MONEY. No empathy."
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