Illinois Bone & Joint Institute
Rheumatology • Kankakee, IL
What patients say
Patients praise
- Professional, caring, and knowledgeable clinical staff and physicians
- Efficient and helpful diagnostic testing experiences (e.g., MRI)
- Supportive and attentive care for patients dealing with chronic or work-related injuries
- Helpful patient education and resources for autoimmune and rheumatic diseases
Common complaints
- Billing issues, including difficulty resolving charges and timely filing of insurance claims
- Dissatisfaction with administrative staff and communication
- Reports of high pressure or unnecessary diagnostic testing/procedures
- Long wait times and appointment scheduling policy frustrations
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