Prime Illinois Medical Group
Behavioral Health / Psychiatry • Kankakee, IL
Ratings by platform
- US News Patient Experience Score: 3/5 (55 reviews)
What patients say
Patients praise
- some patients report positive experiences with nursing and case management staff
- hospital recognized for patient-centered care in some national rankings
- general hospital metrics show high satisfaction with communication and discharge information in some areas
Common complaints
- complaints regarding limited time spent by psychiatrists with patients
- reports of poor communication and failure to involve guardians in treatment decisions
- concerns about staff professionalism and demeanor
- reports of long wait times or rushed appointments
In patients' words
"I felt like the majority of the staff actually knew what was up and were genuinely kind to me... Overall my experience was better than most other hospitals!"
— Patient on Birdeye"Dr. Gives you 5 mins of his time and dissent help you find a therapist to hear you out. Just ya ya um hum ok let's up this dose see you in awww 2 weeks. For another 5 mins."
— Patient on Healthgrades"This hospital is dangerous to stay in, I experienced one malfunction after another from staff being intoxicated to just rude attitude behavior throughout..."
— Patient on YelpMore clinics in Kankakee
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