Riverside Healthcare
Behavioral Health / Psychiatry • Kankakee, IL
Ratings by platform
- Rehab.com: 1.92/5 (37 reviews)
- Vivian Health: 3.1/5 (29 reviews)
- Riverside Healthcare Internal Provider Profiles: 4.8/5 (54 reviews)
What patients say
Patients praise
- Comprehensive range of services, including inpatient, outpatient, and senior-specific programs
- High ratings for individual psychiatric specialists in internal surveys
- Positive patient feedback regarding group therapy and specific clinical programs like the Resolve Center
- Convenience of having local mental health access and coordinated care
Common complaints
- Perceived lack of attentiveness and responsiveness from staff
- Communication issues, including long wait times and feelings of being ignored
- Concerns regarding the adequacy of staff training and experience levels
- Occasional complaints regarding facility protocols and patient rights during inpatient stays
In patients' words
"Group counsel including visitation, nutrition, and medical care, were all good."
— Anonymous review on Best-rehabs.com"Seems like a lot of the staff don’t seem to listen to the patients wants/needs... Dignity doesn’t seem to be important here, staff are pretty careless as well."
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