Pine Rest Kalamazoo Clinic
Psychiatry • Kalamazoo, MI
Ratings by platform
- Yelp: 1.6/5 (63 reviews)
- Rehab.com: 2.48/5 (42 reviews)
- Beaming Health (2 reviews)
- WebMD Doctor (practice listing) (1 review)
- Recovered Trustscore: 3.85/5
- Birdeye (149 reviews)
- Glassdoor
What patients say
Patients praise
- Some reviewers/patients report kind, helpful staff and good bedside manner
- Some reviewers mention helpful therapy/being listened to (at least in isolated cases)
- Specific staff members are praised as amazing or supportive (e.g., therapist/doctor mentioned in review snippets)
- Some users report the clinic specializes in treating a range of conditions and offers outpatient services
Common complaints
- Overall dissatisfaction on major review sites (very low average ratings)
- Scheduling delays, late appointments, and poor communication
- Medication refill errors/wrong medications and patients being made to go without meds
- Perceived quality issues and complaints about incompetence/rudeness
In patients' words
""I’ve tried various providers in therapy and use their clinic of Caledonia for virtual psychiatry... Major incompetence, rudeness and inability to even complete simple medication refills properly.""
— BBB customer reviews snippet""What I found most troubling was how my treatment was overshadowed by the organization’s religious views... In addition, I faced consistent delays, with nearly every appointment starting 20 to 30 minutes late""
— Rehab.com review excerpt""Private pay only" and "Long waiting list""
— Beaming Health review “How could this provider improve?” responsesMore clinics in Kalamazoo
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