Kalamazoo Therapy, Psychiatry & Addiction Treatment - Pine Rest
Psychiatry • Kalamazoo, MI
Ratings by platform
- Yelp: 1.6/5 average (63 reviews) (63 reviews)
- Rehab.com: 2.48/5 (42 reviews) (42 reviews)
- Beaming Health: 3.00 (2 reviews) (2 reviews)
- WebMD Doctor (practice listing): 1 rating with 1 review (rating not shown in snippet) (1 review)
- Recovered Trustscore: 3.85/5 Trustscore ((not specified; based on user reviews and accreditations))
- Birdeye: 2.6 (149 reviews) (149 reviews)
- Glassdoor: (rating not captured in provided snippet) ((not specified))
What patients say
Patients praise
- Some reviewers/patients report kind, helpful staff and good bedside manner
- Some reviewers mention helpful therapy/being listened to (at least in isolated cases)
- Specific staff members are praised as amazing or supportive (e.g., therapist/doctor mentioned in review snippets)
- Some users report the clinic specializes in treating a range of conditions and offers outpatient services
Common complaints
- Overall dissatisfaction on major review sites (very low average ratings)
- Scheduling delays, late appointments, and poor communication
- Medication refill errors/wrong medications and patients being made to go without meds
- Perceived quality issues and complaints about incompetence/rudeness
- Decisions influenced by religious views and lack of evidence-based care (as alleged)
- Long waiting lists/private pay limitations and staffing/training concerns (as alleged)
- Care planning/communication problems and distrust of diagnoses/treatment (as alleged)
In patients' words
""The staff and Angela are very helpful and kind. i would definitely recommend all of them""
— WebMD Doctor practice listing (May 8, 2024 review snippet)""Just don't see Anderson he is very rude and only there for the money the rest of staff is truly amazing""
— Yelp snippet (Kalamazoo, United States)""I’ve tried various providers in therapy and use their clinic of Caledonia for virtual psychiatry... Major incompetence, rudeness and inability to even complete simple medication refills properly.""
— BBB customer reviews snippet""What I found most troubling was how my treatment was overshadowed by the organization’s religious views... In addition, I faced consistent delays, with nearly every appointment starting 20 to 30 minutes late""
— Rehab.com review excerpt""Private pay only" and "Long waiting list""
— Beaming Health review “How could this provider improve?” responsesMore clinics in Kalamazoo
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