Beacon Kalamazoo Family & Internal Medicine
Primary Care • Kalamazoo, MI
Ratings by platform
- Birdeye (aggregating Google and Birdeye reviews): 1.9 out of 5 stars (33 reviews)
- Healthgrades (for a specific individual provider affiliated with Beacon Kalamazoo): 5.0 out of 5 stars (18 reviews)
What patients say
Patients praise
- some providers noted as being honest, up-front, and personable
- appreciation for doctors and nursing staff during specific emergency care episodes
- individual family medicine physicians receiving high patient satisfaction scores
Common complaints
- reports of rude office staff and management
- concerns regarding long ER wait times and bed availability during hospital transition periods
- concerns over staffing shortages and staff uncertainty regarding patient care
- low aggregated ratings for the hospital facility
In patients' words
"I had Emergency Ulcerative Colitis... Stayed on the 4th floor with excellent staffing from the food servers to the RN nurses... Especially the doctors! I thank God for the doctors and nurses staff."
— Birdeye user review"Office staff is rude as well as the office manager. Not patient care friendly at all. The office clerks were rude during my first visit and rude during my phone calls."
— Healthgrades user review"The long wait times in the ER... coupled with staffing shortages and bed availability issues, is causing significant concern among myself, patients and their families."
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