Physical Therapy - Family Health Center
Physical Therapy • Kalamazoo, MI
Ratings by platform
- Yelp: 2.7/5 stars (6 reviews)
- Bippermedia aggregate: 2.9/5 stars (205 reviews)
What patients say
Patients praise
- Helpful and highly-regarded security staff
- Modern, clean, and well-maintained facilities
- Some patients report satisfaction with individual medical providers and the overall quality of care
- Affordable pricing and accessibility for underserved community members
Common complaints
- Long wait times, particularly for walk-in appointments
- Difficulties and obstacles with scheduling appointments, especially for dental services
- Concerns regarding front office staff responsiveness and professionalism
- A significant 2025 safety incident involving potential improper sterilization of dental equipment, leading to testing alerts for patients
- Reports of poor communication and inconsistent information regarding walk-in policies
In patients' words
"The one and only BIG con that made me take 2 stars out of this review is the wait time, OMG! The walk-ins are WAY TOO LONG! The average wait for a walk-in is no less than 4 HOURS!"
— LocalityBiz"The last thing that you would ever want to hear from a dentist is that you need to get your blood tested for hepatitis A, hepatitis B, hepatitis C, and HIV infection, which is what recently happened at the family health center in Kalamazoo."
— WRKR Radio News"Clear, concise, caring medical support. I ask a lot due to my condition, I get what i need, I am very happy. I absolutely love and trust my provider's."
— Family Health Center WebsiteMore clinics in Kalamazoo
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