Specialty Eye Institute
Optometry • Kalamazoo, MI
What patients say
Patients praise
- Good communication and thorough explanations of procedures/treatments
- Positive bedside manner and reassurance; doctors/staff described as courteous and responsive
- Good surgical outcomes (notably cataract surgery) and follow-up care
- Demonstrated professionalism and willingness to listen to concerns
Common complaints
- Reports of rude/arrogant behavior and disrespect from a physician (at least one provider)
- Serious complaints about workplace/HR/management and lack of responsiveness (BBB)
In patients' words
"“Dr. Doe did a great job explaining everything pre op and post op… Dr Doe was kind and very knowledgeable. I highly recommend him.”"
— Healthgrades review snippet for Dr. Joseph Doe, MD"“Incredibly arrogant and extremely rude… Extremely rude, inconsiderate and disrespectful.”"
— Healthgrades review snippet for Dr. Kurt Haller, MD"“This office sent me a bill and have misdiagnosed me said i had a cataract but was REMOVED… i would not recommend Specialty eye to anyone.”"
— BBB review snippet for Specialty Eye Institute"“Toxic environment, hr will not help you… management is a joke and abusive, company will retaliate”"
— BBB review snippet for Specialty Eye Institute"“The doctor is reassuring and respectful… Friendly, personable and good bedside manner.”"
— Birdeye review snippets for Kalamazoo Ophthalmology PCMore clinics in Kalamazoo
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Patients praise: Professional and prompt service · Friendly and knowledgeable staff.
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KZoo Family Dental
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Patients praise: High satisfaction with individual physicians' clinical care and compassion · Appreciation for providers who listen to patient/parent concerns.
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