Kalamazoo - WellNow Urgent Care
Immediate Care • Kalamazoo, MI
Ratings by platform
- Google (via various aggregators): 4.1 to 4.2 out of 5 stars (Approx. 832–862 reviews (on major platforms))
- Solv Health: 3.8 out of 5 stars (4 reviews)
What patients say
Patients praise
- Friendly and attentive medical staff/doctors
- Comfortable bedside manner in specific interactions
- Efficient and quick service for some patients
- Clean facility
Common complaints
- Long wait times, including long delays for scheduled appointments
- Billing errors and difficulties resolving them with the billing department
- Poor customer service and unhelpful staff interactions
- Privacy concerns regarding the discussion of patient symptoms in public areas
In patients' words
"Made an appointment and waited all day for that appointment time to be told there was 'about an hour wait' a waste of time and resources."
— Birdeye review"Going on 4 hours I've been waiting to do a simple pee test ridiculous"
— Trucker Guide review"Laurie, the woman at the front desk proceeds to announce to the waiting area my symptoms (HIPAA violation 1)..."
— Trucker Guide review"The dr listened to me and was very friendly."
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