Stormont Vail Primary Care-Flint Hills
Primary Care • Junction City, KS
Ratings by platform
- CMS HCAHPS (reported via Momentary Labs): 5 out of 5 stars (based on 136 patient surveys) (136 surveys reported by CMS HCAHPS data)
- General consumer platforms: 3.0 stars (Apple Maps/Yelp general aggregator) (Limited individual reviews (e.g., 2 on Apple Maps, 1 on Yelp))
What patients say
Patients praise
- Friendly and professional emergency department staff
- Efficient and fast action in emergent situations
- Strong nurse and doctor communication in hospital settings, often exceeding national averages
- High overall patient satisfaction ratings in some CMS-based metrics
Common complaints
- Billing issues, including unexpected charges and billing for bills not yet due
- Staff communication problems, including reports of being lied to or feeling dismissed as a new patient
- Inconsistent care experiences, with some patients feeling urgent needs were not adequately addressed
In patients' words
"Went to the ER. Drs and nurses were all friendly and all business like. very professional staff. great and fast action in an emergent situation."
— Patient review on Apple Maps/Yelp"Really Bad Experience! With Rebecca Mcmorrow! Went in as a new patient! Explained why I was there! I was lied to about getting me taking care of asap"
— Patient review on Yelp"I got 2 collection calls today & a letter! Apparently I was turned over to a collection agency for a minor bill amount that is not even due until two days from today."
— BBB Business Profile complaintMore clinics in Junction City
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