Freeman Health System
Emergency Medicine • Joplin, MO
Ratings by platform
- CMS HCAHPS/Momentary Labs: 3/5 (431 reviews)
- U.S. News & World Report: 88% recommend
What patients say
Patients praise
- Many patients express satisfaction with direct medical care and supportiveness of staff
- Generally positive recommendations from a majority of patients surveyed (e.g., ~71-88%)
- Effective doctor communication reported in many instances
Common complaints
- Long emergency department wait times
- Concerns regarding staff communication and responsiveness
- General dissatisfaction with administrative and billing processes
- Reports of facility cleanliness issues
In patients' words
"Slowest hospital ever. The facility wasn’t that clean, the bathroom looked like someone had relieved themselves on the floor... I’ll drive elsewhere even if it’s a farther drive."
— Online patient review"Doctors, nurses and other staff have been direct but kind and supportive. Never felt that there wasn't a question we couldn't ask nor help we couldn't ask for."
— Online patient review"The staff is rude as $@!#%, you are sick and in an emergency room, you don't want to wait 6 to 7 hours..."
— Online patient reviewMore clinics in Joplin
Mercy Hospital Joplin
Patients praise: High patient satisfaction (e.g., 86/100 on survey-based patient satisfaction) · Staff/nurse experiences described positively in some reviews.
Mercy Clinic Cardiac, Thoracic and Vascular Surgery
Patients praise: favorable patient satisfaction ratings for individual providers (e.g., 4.9/5 for Dr. Warren Albrecht) · positive surgical outcome data in public reporting (e.g., 95.1% CABG composite quality rating).
Freeman Dermatology and Skin Cancer Center
Patients praise: thorough, knowledgeable, and skillful medical care · courteous and attentive bedside manner in some instances.
Joplin Urgent Care
Patients praise: Professional and caring staff · Efficient service and minimal wait times.
Mercy-GoHealth Urgent Care
Patients praise: Professional and efficient care · Helpful for urgent, non-emergency needs.
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