Emergency Department & Room Joplin MO | ER - Mercy
Emergency Medicine • Joplin, MO
Ratings by platform
- MedicalRecords.com: 4.8 (reported rating) (145 reviews)
- Momentary Labs (CMS HCAHPS-based): 3 out of 5 star rating (431 patient surveys)
- CareTransparency.org: 86/100 patient satisfaction score (survey-based) (Not stated (uses CMS survey measures))
What patients say
Patients praise
- High patient satisfaction (e.g., 86/100 on survey-based patient satisfaction)
- Staff/nurse experiences described positively in some reviews
- Strength in doctor communication (CMS HCAHPS-derived metrics)
Common complaints
- Long wait times in the ER / delays before being seen
- Perceived issues with availability/communication of physicians or nurse communication (some survey metrics below national average)
- Serious negative experiences in ER cases (e.g., alleged mismanagement/mistakes leading to harm)
In patients' words
""If going to emergency room be ready to wait from 1 to 5 hours.""
— MedicalRecords.com review excerpt""Worst experience of my life! I could have died in their Emergency Room... causing a severe allergic reaction that put me in the hospital for 8 days.""
— MedicalRecords.com review excerpt""Patient family, showed up after a car accident... vitals taken after an hour, sit in waiting room for almost 3 hours... still not discharged or any real answers""
— localitybiz.com review excerpt""The nurses and staff were amazing!""
— Yelp review excerptMore clinics in Joplin
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Patients praise: Many patients express satisfaction with direct medical care and supportiveness of staff · Generally positive recommendations from a majority of patients surveyed (e.g., ~71-88%).
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